New features, improvements, and fixes in Cardinal.
Message rows in the Inbox now display the date the last message was received, matching the order the list is sorted in. Threads where you sent the most recent message no longer look newer than they are.
A major upgrade to how teams triage shared email. The Inbox now tracks who has read what, who owns each thread, and what still needs a reply — and it all updates in real time.
Assign threads to a teammate, flag conversations that still need a reply, and archive threads you are done with — so the Inbox reflects what actually needs attention.
Read and unread state is now tracked per person, and you can select multiple threads to update status, assignment, or archive in one action.
Status, assignee, Needs Reply, archive, and read-state changes made by a teammate appear immediately for everyone viewing the Inbox — no refresh needed.
Threads without a status are now explicitly "No Status" and filterable, so untriaged conversations can't hide. Unread badges and counts were retired in favor of the new workflow signals.
Contacts now support multiple phone numbers with labels (mobile, office, and more) and separate extensions. They appear everywhere a phone is shown — contact pages, chat cards, search results, dashboards, and vCard downloads.
Replying to or forwarding a plain-text email now carries the quoted conversation history into your draft, just like HTML email.
When a new version of Cardinal is available, a subtle sidebar button lets you refresh when convenient instead of a floating banner interrupting your work.
Files attached to issues and message threads now live in one consistent attachments experience, so documents stay with the work they belong to.
Completed issues are hidden from the default Issues view (still one click away via the Completed tab), and each issue shows a due-date chip instead of an age chip.
Inbound emails carrying large attachments (up to the 35MB provider ceiling) are no longer dropped, and text-only emails display their content even without an HTML body.
Creating an issue from an Inbox thread now prefills the issue description from the conversation, so context carries over without copy-paste.